Refunds/Returns

RETURN POLICY
Last updated February 20, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you
are not completely satisfied with your purchase for any reason, you may return it to us for a
full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned
items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at th1stgg@gmail.com to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA number, place the item
securely in its original packaging and Item and return form that is emailed to customer after
authorization, then mail your return to the following address:
The Ganja Gallery
Attn: Returns
RMA #
2981 Hanover Drive
Lima, OH 45805
United States
Please note, you will be responsible for all return shipping charges. We strongly
recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process
your return. Please allow at least fourteen (14) days from the receipt of your item to process
your return. Refunds may take 1-2 billing cycles to appear on your credit card statement,
depending on your credit card company. We will notify you by email when your return has
been processed.
EXCEPTIONS
The following items cannot be returned:
● Seeds
● Stickers
● Any item that has been "used"
For defective or damaged products, please contact us at the contact details below to
arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
th1stgg@gmail.com